Exchange Fee

Exchanges:

In instances where issues arise due to our error, we are prepared to accommodate returns and exchanges for our made-to-order shirts. This applies to situations such as damaged goods, receiving the wrong item, or incorrect sizing.

However, for exchanges due to the buyer's incorrect size selection, please understand that our business model is based on print-on-demand, and as such, we do not maintain inventory.

Kindly note that exchanges incur a fee of $7 per item. This fee contributes towards covering our printing expenses and restocking costs. It's important to emphasize that all exchanges must involve items of the exact same color and design.

We appreciate your understanding that we can only proceed with the exchange process upon receiving the returned items. Additionally, you are responsible for the cost of shipping. The items should be unworn and in their original packaging.

To initiate the exchange process, please follow these steps:

1. Visit the Exchange Page
2. Purchase an exchange fee for each item requiring exchange, specifying the desired size.
3. Notify us of the exchange process by sending an email to shopcooljunkie@gmail.com. Kindly provide your confirmation number for the original shipment and indicate the correct replacement sizes.

We value your cooperation and understanding throughout this exchange process. Should you have any questions or concerns, please don't hesitate to contact us at the provided email address.

For more visit the Policy Page.