Confirmation Emails:

Kindly anticipate a 48-hour timeframe for the arrival of your confirmation email. In the event that you do not receive it within this period, we kindly request that you promptly contact our customer service team for assistance at shopcooljunkie@gmail.com

Shipping and Returns Details:

If you have any inquiries related to shipping, order status, sizing, or any other matters, please feel free to reach out to us via email at shopcooljunkie@gmail.com. We kindly ask that you avoid sending direct messages on Instagram or any other social media platforms for order-related queries, as these platforms are exclusively used for sharing content.

Domestic and International Shipping:

We are delighted to offer global shipping options during the checkout process.

For every order, we adhere to the following standard production timeline:

1. Order Processing (1-2 business days): This represents the duration from when your order is placed to the point at which it transitions to our production team for printing.
2. Shirt Production (7 - 10 business days): This phase involves our local production team meticulously crafting your shirt, tailored uniquely for you. In certain situations, this phase might experience extended timelines due to supply chain concerns impacting elements such as size, color, or material availability.
3. Shipping (3-8 business days): This period accounts for the time from when your order is dispatched for shipping. For international orders, please take into account a shipping timeframe of 8-12 business days.

**Please be advised that all items are individually crafted upon order placement.

**Business days refer to weekdays, specifically Monday through Friday, encompassing the hours between 9 AM and 5 PM EST.

If you are interested in expedited shipping or have inquiries about shipping, please don't hesitate to send us an email at shopcooljunkie@gmail.com for both domestic and international shipments.

International Shipping:

Our international shipping is facilitated through FedEx International Priority or UPS Expedited International. We resort to USPS international shipping only when no other services are available.

Address Changes:

Should you need to modify your address, please visit our Reshipment Page.

Incorrect Address Entry:

We kindly ask you to note that Cool Junkie, Inc. cannot be held responsible for packages that are mis-delivered or lost due to incorrect address, recipient, or zip code entries. It is the buyer’s responsibility to provide accurate information. If a package is returned to Cool Junkie, Inc. and subsequently delivered back, we will reach out to you regarding reshipment. In cases where the package isn't returned and the address or recipient details are incorrect, the responsibility lies with the buyer to address the matter with the shipping institution.

Shipping Speed:

For each order, the standard production timeline is as follows:

1. Order Processing (1-2 business days): This represents the duration from when your order is placed to the point at which it transitions to our production team for printing.
2. Shirt Production (7 - 10 business days): This phase involves our local production team meticulously crafting your shirt, tailored uniquely for you. In certain situations, this phase might experience extended timelines due to supply chain concerns impacting elements such as size, color, or material availability.
3. Shipping (3-8 business days): This period accounts for the time from when your order is dispatched for shipping. For international orders, please take into account a shipping timeframe of 8-12 business days.

Returns:

We stand by our policy that all sales are final, given that our items are customized and made to order. As a result, we are unable to accept returns or provide refunds once an order has been placed and production has commenced.

If you believe you have received the wrong item in error, please promptly reach out to us at shopcooljunkie@gmail.com so that we can address the issue.

If you have an alternate reason that calls for a return, please contact us at shopcooljunkie@gmail.com, providing specific details of your request. Each case will be evaluated individually.

For any additional inquiries, please don't hesitate to contact us before making a purchase at shopcooljunkie@gmail.com.

Exchanges:

In instances where issues arise due to our error, we are prepared to accommodate returns and exchanges for our made-to-order shirts. This applies to situations such as damaged goods, receiving the wrong item, or incorrect sizing.

However, for exchanges due to the buyer's incorrect size selection, please understand that our business model is based on print-on-demand, and as such, we do not maintain inventory.

Kindly note that exchanges incur a fee of $7 per item. This fee contributes towards covering our printing expenses and restocking costs. It's important to emphasize that all exchanges must involve items of the exact same color and design.

We appreciate your understanding that we can only proceed with the exchange process upon receiving the returned items. Additionally, you are responsible for the cost of shipping. The items should be unworn and in their original packaging.

To initiate the exchange process, please follow these steps:

1. Visit the Exchange Page
2. Purchase an exchange fee for each item requiring exchange, specifying the desired size.
3. Notify us of the exchange process by sending an email to shopcooljunkie@gmail.com. Kindly provide your confirmation number for the original shipment and indicate the correct replacement sizes.

We value your cooperation and understanding throughout this exchange process. Should you have any questions or concerns, please don't hesitate to contact us at the provided email address.